SHIPPING & RETURNS
Shipping Policy
UK Delivered Via Royal Mail and DHL
Free Delivery Across the UK
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Delivery info
Orders placed before 2pm (Monday to Friday) will be dispatched the same day. All orders placed after 2pm will be sent out the next business day. We will send you an email with a tracking number and a link for you to track your order.
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Please note that same day dispatch is not always possible during busy periods or the early days of a sale or promotion.
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In a small minority of cases for various reasons beyond our control your parcel may not arrive in the timescales published. We always do our utmost to escalate and resolve as quickly as possible on your behalf.
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Return & Exchange Policy
Order Cancellation
We are happy to cancel your order for a full refund. Please contact us as soon as possible via the contact us page. clearly stating your order number & your reason(s) for wanting to cancel your purchase. This only applies to orders that have not yet been dispatched.
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If your order has already been dispatched you will need to return your order to us within 14 days for a refund, only if the product is brand new & unopened. We cannot accept returns for opened perfumes for hygiene reasons.
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Returning items for an exchange
We do not currently offer exchange services. Please return your item and place a new order.
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Returning Faulty Items
We take great care in maintaining a high level of quality control on orders being dispatched. However, if you do find a fault with your item please contact a member of our Customer Care Team via email or by telephone +44 7404251660 who will be happy to deal with your issue. You will be asked to provide your name, order number and a brief description of the fault. Customers have up to 14 days to return a faulty/damaged item.
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Receiving an incorrect item
If you have received an incorrect item please contact a member of our Customer Care Team via email or by telephone +44 7404251660
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Returns Address:
For all returns please send your items to:
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SAAD FRAGRANCE
66 LODGE ROAD
CROYDON
CR0 2PE
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This Returns Policy does not affect your statutory rights and was updated on 24/5/23.